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F.A.Q.

Frequently Asked Questions

Where are you located?

Our kitchen is located at: 3765 Loggers Way, Kinburn, ON K0A 2H0

***Please note we do NOT have a storefront and we do not sell products out of the kitchen. All orders must be placed online prior to pick up.

Which stores carry your products?

Please refer to this page for all store locations that carry our products and their contact information. We suggest you contact the stores to find out which of our products they have in stock.

For the most up to date listing of all the stores please check out of FaceBook Pinned post: facebook.com/CarbSmartExpress

Can I see the menu?

Sure! Here is the link: Shop

Do you have a store front?

No we do not.

We are just too busy cooking and delivering to all of the amazing stores.

Feel free to check out our menu here and place an order online and pick up your order on selected pick up days or have it shipped anywhere in Ontario.

When and where can I pick up my order?
Our pick up days are Monday- Friday (6-8 pm) from Kanata and Riverside South Location. and Saturday 12-5 pm from All Seasons Indian Catering located at Building C, 2285 St Laurent Blvd #11, Ottawa, ON K1G 4Z6.
During the day Mon- Friday we can also arrange for a pick up from our kitchen in Kinburn- please email us if your desired pick up location is in Kinburn and we will arrange for pick up time a date through email.

Please make sure your order is placed online and desired pick up day selected PRIOR to pick up as we only fill orders that have been placed online.

Will the products be fresh when they arrive?
Please note that depending on the area you live in (rural vs city) shipping may take from 1-3 days. We ship via Canada Post Expedited Service and always have a tracking number attached to your order which you will receive once the order is shipped.
We use special insulation for our boxes and ice packs as needed to ensure the freshness of our products.
To preserve freshness, we will ship your order on the day that is most appropriate to ensure that food is not sitting at the post office over the weekend. We mostly ship Monday-Thursday, however, if shipment will take 3 days to get to your area we will only ship on Monday and Tuesday- this way your order arrives by Thursday/Friday.
Where are your pick up locations?
At the moment we have 3 pick up locations across Ottawa:
Kanata Lakes, Barrhaven/Riverside South and St Laurent/Walkley area. During the day Mon- Friday we can also arrange for a pick up from our kitchen in Kinburn- please email us if your desired pick up location in in Kinburn and we will arrange for pick up time a date through email.
We use special insulation for our boxes and ice packs as needed to ensure the freshness of our products.
To preserve freshness, we will ship your order on the day that is most appropriate to ensure that food is not sitting at the post office over the weekend. We mostly ship Monday-Thursday, however, if shipment will take 3 days to get to your area we will only ship on Monday and Tuesday- this way your order arrives by Thursday/Friday.
Is your kitchen Gluten Free?
We only use Gluten Free products and our kitchen ZERO gluten containing ingredients in it, however, we are not CERTIFIED gluten free (yet).
I am allergic to nuts, can I still eat your products?

We would never want to put your health in danger. We cook with nut flours and for those who are severely allergic to nuts we ask to please stay away from our products. We do wash and sanitize our equipment between the recipes especially when we are preparing products such as pizza crusts and pizzas (made with coconut flour).

What does “Other Carbs” mean on your nutritional label/ How to calculate NET carbs?

Great questions! We kept on going back and forth on nutritional labels trying to decide wat is the best way to deliver nutritional information to you. Since there are a variety of ways that people choose to calculate their NET carbs/carb intake we left it up to you to calculate.

Here is how to read our nutritional labels:

Total carbohydrates= Dietary Fiber +sugars + other carbs

Other carbohydrates= starches + sugar alcohols

***Please note that Sugar Alcohols are a part of Other Carbohydrates***

 

Calculating NET carbs:

Since sugar alcohols are non absorbable by the gut we choose not to count them, HOWEVER, there are people who count HALF of sugar alcohols, so we will give you both formulas and you decide for yourself what works best for YOU.

 

Formula #1:

Total carbs- Fiber- Sugar alcohols = NET carbs

(from the label above, the math would look like this: 4 g-1g-2g= 1 NET carb per fat bomb)

 

Formula #2:

Total carbs- Fiber- ½ Sugar alcohols = NET carbs

(from the label above, the math would look like this: 4 g-1g-(2g/2)= 2 NET carb per fat bomb)

Where can I find more nutritional information and ingredient list?

We list all of the ingredients, nutritional information, cooking and storage instructions under each product on our website.

Do you cook in a certified kitchen?

Your health and safety is our number 1 priority! Our kitchen is certified and inspected every 4-6 months by the Public Health Inspector.

Do you have safety Food Handling certificate?

Every person working in our kitchen MUST complete and successfully pass Safety Food Handling Course.

Do you deliver?

We no longer offer delivery; however, we now offer shipping across Ontario.

Where can your products be shipped to?
Currently we are only offering shipping across Ontario. Our website system is set up in the way that you MUST have an Ontario postal code for your order to be processed. We are working on improving our shipping times to accommodate the rest of Canada. Thank you for being patient with us.
How long does the shipping take? Which provider do you use to ship your products?
Please note that depending on the area you live in (rural vs city) shipping may take from 1-3 days. We ship via Canada Post Expedited Service and always have a tracking number attached to your order which you will receive once the order is shipped.
My question hasn’t been answered here, how can I contact you?

If you have any additional questions that haven’t been covered here, please feel free to email us at info@carbsmartexpress.com

Is your kitchen Grain Free?

Yes, we do not carry any grains in the kitchen and use grain free products. However, the sweetener we use is Swerve and as per their company information, erythritol is derived from NON GMO corn. For more information please check out their website here: https://swervesweet.com/faqs#ingredients