Frequently Asked Questions

Where are you located?

Our kitchen is located at 900 King Street, London Ontario N5W 5K3

***Please note we do NOT have a storefront and we do not sell products out of the kitchen

Which stores carry your products?

A complete Store Locator is coming soon!

Can I see the menu?

Sure! Here is the link: Shop

Do you have a store front?

No we do not.

We are just too busy cooking and delivering to all of the amazing stores.

Feel free to check out our menu here and place an order online and pick up your order on selected pick up days or have it shipped anywhere in Ontario.

Will the products be fresh when they arrive?

Our product can be ordered online through Livefit.ca and will arrive in 1-2 days via FedEx.

We use special insulation for our boxes and ice packs as needed to ensure the freshness of our products.

Is your kitchen Gluten Free?

We only use Gluten Free products and our kitchen has ZERO gluten containing ingredients in it, however, we are not CERTIFIED gluten free (yet).

Is your kitchen Grain Free?

Yes, we do not carry any grains in the kitchen and use grain free products. However, the sweetener we use is Swerve and as per their company information, erythritol is derived from NON GMO corn. For more information please check out their website here: https://swervesweet.com/faqs#ingredients 

I am allergic to nuts, can I still eat your products?

We would never want to put your health in danger. We cook with nut flours and for those who are severely allergic to nuts we ask to please stay away from our products. We do wash and sanitize our equipment between the recipes especially when we are preparing products such as pizza crusts and pizzas (made with coconut flour).

What does “Other Carbs” mean on your nutritional label/ How to calculate NET carbs?

Great questions! We kept on going back and forth on nutritional labels trying to decide wat is the best way to deliver nutritional information to you. Since there are a variety of ways that people choose to calculate their NET carbs/carb intake we left it up to you to calculate.

Here is how to read our nutritional labels:

Total carbohydrates= Dietary Fiber +sugars + other carbs

Other carbohydrates= starches + sugar alcohols

***Please note that Sugar Alcohols are a part of Other Carbohydrates***


Calculating NET carbs:

Since sugar alcohols are non absorbable by the gut we choose not to count them, HOWEVER, there are people who count HALF of sugar alcohols, so we will give you both formulas and you decide for yourself what works best for YOU.


Formula #1:

Total carbs- Fiber- Sugar alcohols = NET carbs

(from the label above, the math would look like this: 4 g-1g-2g= 1 NET carb per fat bomb)


Formula #2:

Total carbs- Fiber- ½ Sugar alcohols = NET carbs

(from the label above, the math would look like this: 4 g-1g-(2g/2)= 2 NET carb per fat bomb)

Where can I find more nutritional information and ingredient list?

We list all of the ingredients, nutritional information, cooking and storage instructions under each product on our website.

Do you cook in a certified kitchen?

Your health and safety is our number 1 priority! Our kitchen is certified and inspected every 4-6 months by the Public Health Inspector.

Our kitchen is CFIA/HACCP certified.

Do you have safety Food Handling certificate?

Every person working in our kitchen MUST complete and successfully pass Safety Food Handling Course.

Do you deliver?

We do not offer delivery; however, we now offer shipping through Live Fit Foods (LiveFiotFoods.ca) across Ontario and Quebec

Where can your products be shipped to?

Currently we offer shipping through Live Fit Foods (LiveFitFoods.ca) across Ontario and Quebec and naturamarket.ca across Canada (Wraps and Pizza Crust).

How long does the shipping take? Which provider do you use to ship your products?

Please note that depending on the area you live in (rural vs city) shipping may take from 1-2 days. Live Fit Foods ships via Fed Ex and always have a tracking number attached to your order which you will receive once the order is shipped.

My question hasn’t been answered here, how can I contact you?

If you have any additional questions that haven’t been covered here, please feel free to email us at info@carbsmartexpress.com